Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionPosition SummaryResponsible for supporting RA customers during the complete life cycle of the equipment. This assistance may be to identify and correct hardware or software discrepancies, programming installation, application, maintenance, start-up, training and diagnostics.Key Areas of Accountability (Specific responsibilities and expectations of the position)FunctionalAccountable for assigned projects/ assignment and ensure the realization in terms of scope, timeline, cost and customer satisfaction as per project requirement.Provide technical assistance and field service to customers by performing one or more of the following:Engineering assistance application, programming specifications, etc.Field service installation start-up integration, system optimization, maintenance and warranty implementation.Troubleshooting of hardware and software problems at customer site.Provide customer coordination of RA products and systems by performing the following functions:On-site analysis and specification preparation.Hardware configuration – system and product application.Programming assistance.Project coordination between customer, OEM sales, product division, etc.Technical support – field start-up, integration and maintenance.Documentation.Testing and acceptance.Provide proper reporting of technical, administrative and accounting information as required.Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc. to meet the customer’s requirements.Make recommendations for product improvements, especially as they affect operations and reliability of RA products.Assist in training customers and RA personnel in the application, operation, adjustment and proper maintenance of RA equipment.Provide feedback concerning safety and liability issues as it relates to the application of RA products.Maintains assigned equipment to insure good operating conditions and calibration.Ensure thorough familiarity with company policies and procedures. Appropriately apply policies and procedures in compliance with government laws.Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies published on the Rockwell Automation Information Network.Other duties to be assigned by Immediate Supervisor.InterpersonalBuild up and maintain good relationships with the customers.Mentoring and sharing experience to team in technical topic.EDUCATION QUALIFICATIONS / WORK EXPERIENCE (Minimum Qualification, Technical/ General competencies required for the role)SKILLS (Technical/ Functional Skills required for the role):Ability to design, develop, program and troubleshoot PLC, HMI, Drives and SCADA systems.EXPERIENCE:Minimum of three years field support experience utilizing programmable controllers, numerical controls, computers or motor controls and drives industrial automation control systems.EDUCATION:Bachelor Degree or higher in Engineering or equivalent and/or registration as a professional engineer.
