Operations Supervisor

ConnectUs Marketing Solutions

Manila City, Metro Manila
₱18,000-20,000 per month
Permanent
Full-time

20 days ago
Apply easily

Join our team while working at the comfort of your home!OPERATIONS SUPERVISORJob Description:

Assist in the training process
Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies
Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations
Provide ongoing coaching opportunities and inspiration to agents
Foster a positive and motivated work environment, promoting teamwork, and continuous improvement
Identify operational issues and suggest possible solutions
Prepare reports and analyze data to assist management
Work with other supervisors and members of the management team
Assist in the formulation of targets for individuals and teams
Measure performance with key metrics
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
Perform other duties as assigned

Qualifications:

Proven experience as a call center supervisor or in a similar supervisory position
Experience in customer service
Exceptional verbal and written English communication skills
Tech savvy with knowledge of telephone equipment and relevant computer programs
Strong understanding of company products, policies, and services
Excellent organizational and leadership skills
Ability to coach, train, and motivate employees
Knowledge of performance evaluation procedures
A results-oriented approach
Excellent problem solving, leadership, and customer service skills
Ability to work under pressure

MUST HAVE the following equipment:

Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)
Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
Internet connection: Wired connection; minimum of 10 Mbps
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype

So, why join us?

Permanent work-from-home or hybrid work set-up at Batangas City office
Full Time and Long Term Employment
Basic Salary + Government mandated benefits
Health benefits, leave credits, bonuses, and other incentives
We are growing so there is great opportunity for leadership and promotion
Salary will be based on: Skills, Attitude, Performance, Attendance
US and Canadian clients
Shift: Graveyard Monday to Friday
Training: less than a month
Starting at Php 18,000 - Php 20,000 per month

WE LOOK FORWARD TO WORKING WITH YOU!About ConnectUs Marketing Solutions Inc.:WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.

Betterteam