Philippines
' affecting service level and coordinates with the Problem Management Team/Manager on the resolution of the identified problem. 15...Job Description 1. Creates and negotiates the Service Level Agreements (SLA) with the business/customers. 2. Drives...
May 12
Philippines
Job Description Creates and negotiates the Service Level Agreements (SLA) with the business/customers. Drives creation... of and reviews Service Level Agreements between ITSG and business stakeholders. Resolves conflicts/contention on service level...
May 3
Philippines
Responsible for ensuring that application support services are delivered in line with agreed SLAs. Manages service... performance, drives continuous improvement, and acts as the main point of contact for service-related matters. Collaborates...
May 11
Taguig City, Metro Manila
and suppliers. Negotiating, agreeing, designing manage and maintaining Operational Level Agreements (OLA's) or Operational Service... with Change Managers to understand the Service Level Management requirements for proposed new services and changes. Driving the...
May 5
Hirearchi - Metro Manila - US$1,200-1,300 per month
Service Skills Excellent oral/written communication skills Through understanding of computers (both Windows & MAC OSX..., printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support groups...
May 8