Site Reliability Engineer (Hybrid-Flexible Options)
Broadridge Financial Solutions
Manila City, Metro Manila
Permanent
Full-time
19 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.We are looking for Site Reliability Engineers who will be in charge of ensuring that our hosted platforms are up to the highest quality standards that our clients deserve. This role will be involved in the very beginning of each and every client project in order to ensure successful completion of the onboarding and support process at a later stage.Main ResponsibilitiesPlatform Monitoring, Incident management & Level 2 SupportManagement of daily operations of client’s hosted platforms, proactive monitoring of Global SystemsParticipation in production shift duties to cover APAC, EMEA, and Americas regionsIncident coordination/crisis response & stakeholder communicationTimely resolution of incidents & escalation, preparation of post-mortem, tracking & follow upRegular review of system’s capacity and performance, initiate upgrades/maintenance as requiredProduce daily health checks and customer status reportsLeverage data analytics to anticipate trends and potential challengesImplementation & Change ManagementAs a gatekeeper, owns the change control process with clients, partners, and internal teamsReview and deploy customer platforms with the assistance of SRE technical expertsAssess, schedule, and deploy platform enhancements/upgrades and new business featuresImprove and automate production tools/scripts (monitoring, failover, checks, backup/recovery…)Project & EngineeringManage technical projects (production tools enhancements: monitoring, scripting, deployment tools...)Run proof of concepts and validate new technical solutions (high availability mechanism, CI/CD pipeline...)Participate in global efforts to roll out large-scale platforms (client onboarding, low latency solutions, Cloud...)Skills and QualificationsDegree in computer science, software engineering, or a related fieldMinimum 3 years of experience as “Application Support Engineer” in the financial industryExcellent analytical / troubleshooting skills with a strong production-oriented mindsetGood general IT knowledge (OS Linux, networking, systems/database, messaging, Cloud...)Proficient with one or more scripting/programming languages: Perl, Python, Java, Shell...Knowledge of Agile/DevOps practices, automation tools (Ansible), and CI/CD pipelineStrong experience with monitoring platforms (Nagios, ITRS...)Available and willing to go the extra mile (weekend / public holiday operations, Production shifts...)Familiar with ITIL framework & service management best practicesExpected BehaviorCommitted, self-motivated, and fast learnerStrong team spirit with excellent communicationProactive, independent, and proven ability to work under pressureFluency in English essentialBroadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
