Training Specialist | BPO | Call Center
ACES
- Mandaluyong City, Metro Manila
- ₱25,000-45,000 per month
- Permanent
- Full-time
- Deliver dynamic training lessons across the project to a diverse learning audience.
- Ensure effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities.
- Perform training needs analysis, training design and material development.
- Standardize training modules - ensuring alignment with new process releases
- Collaborate with Quality team and management across sites to identify learing gaps and develop LEAN, solution oriented and measurable training.
- Filipino
- Bachelor's degree graduate
- Must have at least 3 years training and development experience under BPO operations
- 1.5 years experience as process SME, quality auditor or coach for a voice process
- Experience in communications skills coaching and has knowledge in Kirk Patrick or ADDIE learning model.
- Good English communications skills, both verbal and written. At least B2 level in Berlitz or Versant.
- Above average presentation and facilitation skills
- Has experience in workiing in online learning management systems and in conducting training virtually
- Willing to travel to site as needed (Quezon City / Alabang / Mandaluyong / Fort BGC) for training and willing to work on shifting schedule. Temporary Hybrid set-up.
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Recruitment / Signing Bonus
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
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