Technical Support Specialist | Gaming Console

ACES

Mandaluyong City, Metro Manila
Permanent
Full-time

2 months ago

Provide answers to clients by:

Identifying problems.
Researching answers.
Guiding client through corrective steps.
Improve client references by writing and maintaining documentation.
Participate in development of client training programs by:

Identifying learning issues.
Recommending instructional language.
Accommodate client disabilities by recommending devices and techniques.
Avoid legal challenges by monitoring compliance with service agreements.
Improves system performance by:

Identifying problems.
Recommending changes.
Update job knowledge by:

Participating in educational opportunities.
Maintaining personal networks.
Accomplish information systems and organization mission by completing related results as needed.

Customer service experience in any industry is okay.

Previous technical background is a plus.
Without experience is also okay.
Amenable to shifting schedules including NIGHT SHIFT.

Day shift is available.
Average to advanced written and spoken English.
Average to advanced knowledge in computer applications.

Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave

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