Compliance Management Analyst

Alorica

Angeles City, Pampanga
Permanent
Full-time

1 month ago

Job Description:Job Functions:

Compliance and Risk Management
Compliance Monitoring and Assessment
Policy and Procedure Oversight and Governance
Reporting

Key Job Responsibilities:

Act as the primary point of contact for client's compliance matters in assigned locations
Monitor and deliver contractual requirements for all compliance and regulatory matters related to client including but not limited to: contractual compliance, CPP and Do Right audit requirements.
Compliance with relevant regulatory guidance provided by Alorica and the client
Change Control management of any compliance changes, launches of new temporary or permanent client's space
SOP compliance manual & metrics oversight based on client directives and expectations
Serve as compliance SME/oversight for all areas and manage special tasks/projects
Collaborate on, create and manage policies and procedures
Perform audits and second level assessments as needed
Manage and lead remediation efforts for issues and/or areas of opportunity
Collaborate with Operations and all Support groups to remediate compliance performance issues
Serve as escalation point to client for all compliance and risk issues.
Monitor and manage compliance percentage metrics performance relative to goals
Monthly reporting of the SOP Compliance manual requirements with action plans, timelines, owners, etc.
Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports
Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business or proposed site expansions.
Perform other duties as assigned by management.

Qualifications:

HS Diploma/GED
3 or more years of combined audit experience in one or more of the following fields: compliance and risk management practices, physical and facility security, or related fields.
Minimum of 2 years project management or similar experience
Experience developing and implementing compliance and risk controls and monitoring programs.
Experience leading change across multiple business functions.

About Us:At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.About the Team: At Alorica, we're all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.

Alorica

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