Associate Program Manager - Operational Excellence

Zalora

Muntinlupa City, Metro Manila
Permanent
Full-time

23 days ago

Description:The ZALORA Operational Excellence (OE) team is on the lookout for a new Associate Manager, as part of the team’s Continuous Improvement (CI) work stream. Besides managing the delivery of CI projects on a large scale, you will be responsible for leading our in-house Lean Six Sigma/ CI program. Part of ZALORA’s long-term Strategy goals, this is a unique learning, professional development and certification program with a strong reach throughout the entire organization. Its purpose is to embed a strong CI culture in ZALORA, while delivering improvements in processes, KPIs, growth and profitability.The ideal candidate must be experienced as an instructor and knowledgeable in Lean Six Sigma Tools. They will need excellent leadership and people management skills to engage with multiple key stakeholders at all levels of the organization. As Operational Excellence is an ambitious team, we value someone with an entrepreneurial (startup) mindset and able to take the team to higher levels.Responsibilities:i) Delivery

Lead high-impact, cross-functional improvement projects in a timely, effective manner
Work with the regional OE team to consistently achieve objectives and key results (OKRs)
Work with the CI program “champions” from other departments to embed CI culture
Lead and participate in project brainstorming sessions and workshops to obtain new ideas for improvement initiatives
Must be willing to travel to conduct trainings when needed

ii) Strategy

Collaborate with Managers and Leaders to instill CI routines or habits in their teams and departments
Design and achieve quarterly OKRs in alignment with company/ departmental OKRs
Develop and lead new value-adding initiatives to deliver process and cultural transformation in ZALORA
Manage and improve employee engagement in the CI program at different levels of the participant journey funnel
Plan and execute the expansion of the CI program in multiple departments

Basic Qualifications/ Requirements:

At least 3 years of work experience
Strong work experience or proven track record in project or program management
Good change management/ transformational skills
Able to think and plan strategically
Customer-centric mindset with an ability to build good engagement habits
Have a strong people-focused mindset
Have a strong bias towards root cause analysis (RCA) and process-based mindset

Preferred Qualifications/ Requirements:

Background in E-commerce, Tech, startups, service-based companies or similar environment
Cross-functional working experience or knowledge in various functions of a business (Operations, Commercial, Marketing, Sales/ Revenue, Finance, Tech/ Engineering, HR, etc)
Lean Six Sigma Green Belt certification
Good data analytics skills
Enjoys training and coaching
Experience in performance management
A strong work ethic and eager to exceed work expectations

What We Offer You:

A chance to see your impact in the organization as we highly encourage ownership as an organization
An opportunity to grow exponentially in your career and be exposed to different areas of the business
An opportunity to be certified with Lean Six Sigma (up to Black Belt)certifications in this role
Driven colleagues and a diverse and multicultural work environment

The ZALORA StoryZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia and Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA Group’s localized sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.ApplyApply for this positionRequired*Apply with IndeedFirst Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orWhat is your expected salary?*When can you start?*Are you amenable to relocate/be assigned in MCX (Muntinlupa-Cavite Expressway) area?*

Zalora

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