Head of Sales & Engagement
ImpactLab
- Wellington
- $130,000-150,000 per year
- Permanent
- Full-time
- We focus on what creates the biggest difference to our ultimate customers – families and communities.
- We act in an honest, open and objective manner. We are up front when we don’t have a good answer and will try our best to find one.
- We honour the trust our customers place in us when they share their stories and data. We respect the people who are the protagonists of these stories.
- We care enough to ask the hard questions, and we are willing to fail in order to learn.
- We love and live the questions without assuming the answers, and value the expertise of everyone we meet.
- We support and empower each other, because it takes a community to create a movement.
- Passion for working in the charitable sector and humility in customer interactions.
- Strategic Sales Leadership: An ability to collaborate with the executive team to develop and execute sales strategies aligned with organisational goals and market trends. Take ownership of revenue generation targets and drive initiatives to achieve and exceed them.
- Team Leadership and Management: Provide leadership, coaching and content training (e.g., on business development and sales approaches), and mentorship to the sales team, including Engagement Managers and Executives. Foster a culture of excellence, accountability, and continuous improvement within ImpactLab
- Board Level Reporting: Present regular reports to the board on sales performance, revenue projections, and strategic initiatives. Utilise data-driven insights to inform decision-making and drive actionable recommendations.
- Customer Relationship Management: Oversee the development and maintenance of strong, long-lasting relationships with customers. Ensure timely and professional communication, accurate record-keeping, and proactive engagement to enhance customer satisfaction and loyalty.
- Cross-functional Collaboration: Collaborate closely with the COO, CEO, Project Manager, and other teams to streamline processes, improve customer experience, and facilitate seamless transitions between sales and delivery.
- Customer Experience (CX) Improvement: Lead initiatives to enhance the overall customer experience, including the development of clear CX improvement concepts and the implementation of best practices across all touchpoints.
- Direct Sales Delivery and Customer Engagement: Demonstrate a hands-on approach by actively engaging in direct sales activities, including prospecting, pitching, and closing deals with key customers. Lead by example in building and maintaining relationships with clients, understanding their needs, and effectively communicating the value proposition of ImpactLab services.
- Sales Operations Leadership: Oversee the management and upkeep of sales tracking tools, compile reports, and provide sales data and projections to the wider team. Oversee the drafting of proposals and contracts, as well as the management of customer accounts and CRM (HubSpot) data.
- Strategic Planning: Contribute to the development of the company's long-term strategy, product offering, and value proposition. Provide insights and recommendations based on market analysis, customer feedback, and industry trends.
- Senior Leadership: Serve as a senior figure within the organisation, providing guidance, mentorship, and support to team members beyond the sales team. Lead by example, embodying the company's values, fostering a culture of collaboration, and promoting professional development and growth across the entire team.
- Opportunity to work alongside customers who are leaders in social impact in New Zealand
- Opportunity to work alongside New Zealand's leading experts in impact measurement.
- Utilise your skills to create social impact.
- Regular Board and CEO engagement
- Flexible working arrangements with a hybrid approach
- Offices in Auckland and Wellington.
- Training and development opportunities for continued professional growth.
- Kiwisaver