New Zealand Customer Care Specialist

Prysmian Group

New Lynn, Auckland
Permanent
Full-time

14 days ago

Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge of making cables. We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research and development centers, and with about 30,000 employees, our business model is diversified by portfolio and geographical area. Today we drive the energy transition and worldwide digitalization.Reporting to the Internal Commercial Manager - New Zealand, you'll play a pivotal role in (but are not limited to):

Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders, contracts and orders.
Effectively manage project orders and specific customer requirements
Maintain fast efficient communication with customers on services offered and services standards to be achieved.
Proactively communicate with the commercial manager and external staff regarding customer needs.
Use the tools, processes and systems provided to effectively achieve the defined KPI's.
Provide both administrative and sales support to the team.
Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.
Collaboration with all areas of the business to ensure the Prysmian brand is maintained.
Be positive and bring enthusiasm to the team and celebrate success.
Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.
Follow compliance requirements.

We're looking for a friendly team player who possess some if not all of the below:

Ability to engage effectively with stakeholders both externally and internally
Proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
Project/Contract Administration Experience
A passion for learning and personal growth, with meaningful focus on sales developments.
Ability to cope and work with disruption and adapt to changing priorities.
Have excellent general problem-solving skills
SAP knowledge is a plus
You must have the right to live and work in New Zealand.

You'll be joining a great team who is currently enjoying the Company benefits and be a part of a global business within a complex business structure. That knowledge of will set you up for future success in ours or any business. We have an exclusive employee discounted share program, Prysmian Rewards program and more... Apply now! Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.Visit our to learn more about Prysmian's commitments.Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

Prysmian Group

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