Customer Care Consultant

MercyAscot

Greenlane, Auckland
Permanent
Full-time

30 days ago

Mercy Radiology is the leading provider of diagnostic imaging services with multiple sites across wider Auckland and we're looking for a Customer Care Consultant for our busy contact centre in Greenlane. This is a permanent full-time role working Monday - Friday 8:30am to 5:00pm.As a Customer Care Consultant, you will be the first point of contact for our patients, taking up to 40-50 calls per day in this busy but super interesting and varied role.You will be well supported by your Team Leader and receive all the necessary training to confidently respond to the needs of our patients and healthcare partners. You will be naturally friendly and outgoing and have the composure that comes with a solid background in customer service.Main duties of this role are to:

Facilitate patient appointment bookings for scans and procedures
Ensure patients have the info they need in preparation for their appointment
Deal with enquiries & requirements from our referrers
Provide general admin support e.g. preparing quotes, sourcing information, entering invoice and contract details

Our ideal candidate will have:

Solid customer service experience ideally in a contact centre environment
A friendly, clear and confident telephone manner
Strong computer literacy and the ability to pick up new systems quickly
An eye for detail and a high level of accuracy
A caring and respectful attitude and a genuine interest in healthcare & wellbeing

And why a role with us?Because at Mercy Radiology we highly value our employees, we offer great pay rates and provide a supportive & fun working environment where everyone matters. We also offer a wide range of benefits including:

free parking
a robust Employee Assistance Programme (EAP)
parental leave return to work payment
staff discounts on services
discounts on childcare, e-bikes, gym memberships and a large number of retail outlets as part of our Boost Programme

If you are interested in being part of this close-knit team and creating a career with an industry-leading provider of diagnostic imaging services, then hit APPLY! Applications close 10 June 2024.Please note, you can only be considered for this position if you are already residing and eligible to work permanently in New Zealand.

MercyAscot

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