What You'll Be Doing | Mō te TūrangaThe Change and Communications Coordinator is tasked with effectively communicating operational changes internally to Customer Experience teams, encompassing Centre Network and Contact Centres. Additionally, the role involves supporting the team in change implementation tasks, including process mapping and documentation.
Partnering with Implementation Specialists to create communication plans that support the successful delivery of change through our network.
Coordinating and delivering integrated and targeted communications activities
Write, edit and deliver a range of communications to a high standard and in a timely manner, including newsletters, emails and intranet articles.
Tailor complex and often technical information to a range of audiences, taking account of their differing levels of knowledge or understanding.
Liaise with internal and external stakeholders on the production of high-quality, engaging communications collateral.
Identify communication outcomes, track effectiveness and record performance against agreed measures.
About You | Mōu
Excellent verbal and written communication skills
Ability to manage multiple stakeholders with conflicting expectations
Strong interpersonal skills
A willingness to learn and be involved in a range of activities
Business or Communications degree or other relevant tertiary qualification
What We Offer | Ngā āhuatanga kei a mātou
Free AA Membership for you and your whānau
NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
A day off for your birthday
Hybrid working arrangement
Discounted insurance
Working with the AA | Me mahi tahi tatou ki AAFor over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.Come join us and take your career on its next adventure!Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.AA Snapshot1000+Employees120 years+in business1.8+ millionAA MemberGuiding life's journeys, driven by you.Have you found a role?Contact us
