Senior Customer Service Consultant

Marsh McLennan

Auckland
Permanent
Full-time

1 month ago

Company: MarshDescription:Marsh is seeking candidates for the following position based in our Auckland office:Senior Customer Service ConsultantWhat can you expect?As a member of the servicing team that runs the PhoneInsure Handset program, you will take inbound calls, and make outbound calls, provide exceptional customer service on behalf of our client in relation to handset claims. Additionally, you will support management as required, and accurately process all relevant documentation in a timely manner.What’s in it for you?At Marsh, we recognise that our most important asset is our people. We also know the value of healthy, happy colleagues and promote an inclusive culture of care and wellbeing, offering benefits such as a dress to suit policy, health reimbursements, and much more! We offer:

A professional environment where your career path really matters and is supported in our global organization.
A great team environment with energetic and supportive colleagues.
Genuine work life balance – flexible working.
Great training and development opportunities to help drive your career path.

We will count on you to:

Maintain a comprehensive understanding of the Policy to ensure accurate assessment of claims
Contribute towards achieving high levels of client satisfaction through effective call control and acquirement of relevant policy details.
Support effective working relationships with Vodafone customers customer care and the retail network and customers.
Champion and support procedural changes within the team.
Process inbound and outbound calls and general policy enquiries
Adhere to teamwork KPI standards.
Work autonomously on specialised processes
Adhere strictly to the Company’s Quality practices of all relevant policy documentation.

What you need to have:

High school certificate or equivalent
Previous experience in call centres or claims
Experience in consolidating call centre data and report writing
Good verbal and written communication
Excellent customer service skills
Problem solving and decision making ability.
Good commercial acumen

About Marsh:Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 85,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube.Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.Applications will only be accepted from candidates who have the appropriate approval to work in New Zealand.At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Marsh McLennan

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