Health and Benefits Client Consultant
Willis Towers Watson
- Auckland
- Permanent
- Full-time
- Consult in relation to H&B solutions: group insurance, medical insurance (domestic and speciality risk), and wellness
- Deliver on client consulting requirements, including remarketing (tender) of programs, provision of consulting updates (insurer, legislative, best market practice, and managing policy renewal reconciliation)
- Gather vendor/client information, prepare and analyse benchmark data, communicate trends to clients, develop Request for Proposal (RFP) and client proposal, and make recommendations
- Involvement with disputed claims/claims advocacy
- Respond to client enquiries and escalated queries
- Provide input to new business opportunities
- Provide consulting guidance to less experienced colleagues within the team in managing clients H&B programs
- Provide guidance and/or training to Global Benefits Centre as required
- Develop and maintain productive relationships with carriers/insurers, clients, and other key stakeholders (internal and external)
- The growth of non-insured benefits adds an additional dimension to our clients solutions; the successful candidate will be able to articulate the options to our clients, prospects, and internal stakeholders.
- Industry-related qualifications and a relevant business degree are desirable
- New Zealand Certificate in Financial Services (Level 5)
- Ability to manage key relationships at HR Director/CFO level
- Broad understanding of employee benefit offerings
- Sound oral and written communication skills, both on individual and small group basis
- Proficiency in Microsoft Office and business applications
- Broad understanding of the business, legal, economic, and financial services environment
- Proven relationship management skills
- Knowledge of employment agreements and a good understanding of H&B and related products
- Additional paid annual leave (NZ only)
- Life, Income Protection and Trauma insurance (NZ only)
- Annual bonus
- Company paid salary continuance insurance
- Hybrid working
- Networks (Gender, Wellbeing, Pride)
- Career Growth – internal opportunities and development programs