Head of Operations - Nigeria (They/She/He)
Glovo
- Lagos, Lagos State
- Permanent
- Full-time
- We have an ''office-first'' culture and we place collaboration at the center of everything we do!
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!
- We embrace opportunities to move the needle and make an impact beyond our scope.
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
- Couriers (Supply Ops): Improve delivery times, quality of service and overall satisfaction of couriers
- Partners (Partner Ops): Improve on key metrics such as preparation time, waiting time, menu quality
- Glovo
- Help us reach KPIs and position Nigeria as one of the best performing countries in Glovo
- Setup best in class ways of working for our operations teams
- Work with your team leads to grow our talent and build a great team culture
- Operational excellence to get great work done
- Negotiation and collaboration skills needed to bring out the best from our partners (Couriers or Retailers)
- Strategic, innovative and creative thinking that's required to develop outside the box solutions
- Management skills and emotional intelligence required to lead and inspire a team
- Lead a team of Ops Specialists, guiding them and helping them both to achieve their goals and to develop their skills
- Lead by example by being incredibly truth-seeking, making data-driven decisions, and setting high standards for the team
- Establish the monthly/quarterly goals of your cities and be responsible for their operational metrics, continuously monitoring their achievement
- Be able to perform any required analysis and provide actionable ideas to improve indicators and solve any possible problems in the cities of your region
- Support Commercial team on operational issues, identifying areas for improvement and possible actions, always with a didactic and positive attitude
- Understand, deep-dive, and have a complete understanding of the local supply situation at all times
- Identify channels to source new leads and potential Glovers through both online and offline medium
- Analyze daily, weekly, and monthly operation metrics with a macro view of the long-term success of the city/region
- Put yourself in the Glover's shoes - understand who they are in order to execute the best possible outcome and choose properly the solution we are launching or testing
- Reassure we provide best-class experience for our couriers, fleet partners and we are platform number #1 of their choice
- Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
- At least 2 years of recent experience in Nigeria at a senior level in an operations role
- Minimum 3 years of management experience in a fast paced, demanding role (big tech, investment banking, private equity or consulting)
- Excellent proficiency in Microsoft Excel, Word and Powerpoint of G suite equivalent
- STEM degree is preferred
- Combine a day by day and tactical management with a strategic and long-term view
- You should be able to motivate and develop teams
- You should be able to get your hands dirty, be on the frontlines rather than delegate tasks routinely
- Results-oriented, autonomous and efficient. Decisions taken should be driven by available data
- Strong analytical and problem-solving skills are required
- Strong project management skills is a must
- Knowledge of the local regulatory environment is not required but will be an advantage
- Strong organisational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment
- Demonstrate sound written and verbal communication skills
- 🌟 An enticing equity plan that lets you own a piece of the action.
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
- 🏖️Flexible time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 👪 Enhanced parental leave.
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.