Customer Service Team Lead

EPS Consultants

Kuala Lumpur
Permanent
Full-time

1 month ago

Client Background:BPO wing that offering a spectrum of services, from data analysis, customer service, and riskmanagement to administration, IT support, human resources, marketing, and beyond.Location: KLTenure: Permanent roleSalary: Basic SalaryDuties and Responsibilities:· Non-voice support in processing orders, requests, and transactions with flair.· Initiate proactive customer outreach to enhance their experience.· Tackle customer complaints with finesse and efficiency.· Gather and analyze valuable customer feedback.· Respond promptly and professionally to customer inquiries.· Maintain a positive, empathetic demeanor at all times.· Collaborate and coordinate seamlessly with your awesome colleagues.Job Qualifications:· College degree preferred but not a deal-breaker for passionate individuals.· Keep your cool under pressure, turning customer stress into satisfaction.· Computer-savvy and comfortable navigating digital landscapes.· Previous experience in customer support is a plus.· Proficient in both written and spoken English and selected languages to support.· Impressive typing skills.· Master the art of multitasking and effective time management.If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : 5 Years
Work Location : Kuala Lumpur

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