Job Responsibility To assist Sales Manager to communicate and keep in touch much more closely and regularly with existing customers base to achieve personal communication frequency; To establish and maintain the Company s customer data base management system; Operate and manage a Customer Assistance Centre in the Company to communicate, follow up and resolve customers enquiries, complaints and general requests; Maintain and update customers' satisfaction surveys with appropriate follow-up and to follow up with the Company s Sales Advisors on their respective customers; To co-ordinate and communicate with UMW Toyota Motor s operating divisions on day-today business operations relating to customer relations, after-sales services and other relevant activities; To assist the Company s Outlet Manager in the daily operations and administration of all Customer Satisfaction (CS) / Customer Retention (CR) activities including co-ordination with the Sales Advisors and Service Advisors; To maintain and administer Customer Touch Points Programs with the objective of staying in touch with the Company s customer and to strengthen and to improve relationship with various communications such as birthday cars, new product launch letters to keep them constantly informed of Toyota latest products, services, facilities available to them; To assist the Company s Outlet Manager to serve customers politely, promptly and efficiently and to handle all complaints courteously / speedily and genuinely help customers to overcome their respective problems; To respond to telephone calls politely, courteously and quickly with the highest standard and quality of professionalism; To maintain the highest level of personal integrity, sincerity and honesty in executing the designated job functions and responsibilities in the work place; To assist Sales Manager with marketing and advertising activities, i.e. showroom events, roadshows, advertising programs, reporting / feedback to HQ etc; To prepare a reports To prepare letter of notification to customers on insurance renewals on a monthly basis To assist walk-in customers to renew their insurance To develop / grow the insurance business and increase the company s insurance renewal rate. Job Requirements Diploma or Bachelor s Degree in Marketing/Mass Comm/Business Admin or equivalent. At least two (2) years of working experience in administration would be an advantage. Must be hands on, details oriented and dedicated. Fluent written and spoken in English & Bahasa Independent and able to work under pressure and multitasking environment. Excellent organizational and time management skills. Teamwork skills and possess good working attitude. Fresh graduates with passion are welcome to apply. Job Benifits Work-life balance Excellent career growth & development opportunity Strong branding