About Us: At Sapelo, we are committed to providing exceptional service and support to our valued customers. We offer pet medicine and nutritional supplements. As a customer-centric organisation, we are dedicated to ensuring that our customers receive the best experience when interacting with our brand. Responsibilities As a Customer Service Consultant, you will play a vital role in engaging with our customers on various platforms, including WS, Facebook, Instagram, YouTube, and TikTok. Your primary responsibilities will include: Multichannel Support: Responding to customer inquiries, comments, and concerns across different platforms in a timely and professional manner. You will be the frontline representative of our brand, ensuring customer satisfaction and building lasting relationships. Phone Support: Handling customer queries over the phone with empathy and professionalism. Your ability to effectively communicate complex concepts in a clear and understandable manner will be crucial in resolving customer issues. Problem Solving: Assessing customer needs and providing appropriate solutions or recommendations. You will need to think critically and adapt swiftly to diverse customer situations. Product Knowledge: Grasping basic medical, biology, and pharmaceutical concepts is essential in order to address customer inquiries accurately. While prior experience in the field is not mandatory, a high level of understanding and a willingness to learn are prerequisites. Team Collaboration: Working collaboratively with our internal teams to escalate and resolve complex customer issues, ensuring a seamless and satisfactory resolution for the customer. , Excellent communication skills in English (both written and verbal). Proficiency in Mandarin (both written and verbal) will be given priority. Proficiency in multitasking and efficiently managing various platforms simultaneously. Empathetic and patient approach to resolving customer issues. High level of understanding of basic medical, biology, and pharmaceutical concepts. Ability to learn quickly and adapt to a fast-paced environment. A customer-focused mindset with a commitment to delivering exceptional service. Prior customer service experience is advantageous but not required. Fresh graduates with a strong grasp of relevant concepts are welcome to apply. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-sapelo-management-sdn-bhd-job-customer-service-specialist]