Personal Lines Agent- Hybrid
Zurich
- Wexford
- Permanent
- Full-time
- Deliver telephone-based support to customers on all aspects of general insurance underwriting
- Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner - striving to exceed quality customer service
- Retain current customers in line with challenging business targets
- Identify upsell opportunities for additional policy benefits
- Contact targeted renewals to drive retention targets
- Build rapport & relationship with our potential and existing customers
- Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities
- Focus on the achievement of challenging service levels with customer centricity crucial to all processes
- Excellent phone manner & communication skills
- Good IT Skills (use of MS Office Products)
- Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment - dealing with customers
- Experience within the insurance industry would be an advantage
- Completed or be in the process of completing CIP as a minimum and / or ACII qualification
- Demonstrate excellent verbal & written communication skills
- Have attention to details, ability to interpret data and ability to follow work through
- Have the ability to prioritise and manage own work while considering the greater impact on the team
- Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate
- Build rapport with our customers quickly & put the customer at the centre of everything we do
- Be resilient in the nature of our work and adapt to changing conditions
- Have good negotiation skills to close renewal offer & be target focused.
- Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products
- Demonstrate solution focus in approach to work and dealing with stakeholders