IT Support
Manpower
- Sliema, Malta Island
- Permanent
- Full-time
- Ensure that work is carried out within agreed service levels and in accordance with the IT departments procedures and guidelines.
- Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures.
- Document technical issues and solutions for future requirements.
- Support and maintain the companys desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the ITs inventory.
- Manage incidents and service requests through JIRA service desk.
- Assist in the evaluation, purchasing and installation of IT hardware and software.
- Provide basic training to end-users when necessary.
- Resolve support requests and escalate when necessary.
- Maintain and update documentation and inventories as required.
- Identify potential changes and system improvements.
- To perform any further duties as may be required by the company from time to time.
- A minimum of 2 years experience in a similar role.
- General understanding of network protocols and technologies CompTIA A+ certification or equivalent.
- Working knowledge of Active Directory and Office 365.
- Knowledge of video conferencing an IP Telephony.
- Ability to solving technical problems.
- Being able to work within a team as well as working on own initiative.
- Good command of English.