ED Team Leader

• Creates an inspires team environment with an open communication culture
• Sets clear team goals
• Monitors team performance and report it to ED supervisor
• Assists the ED receptionist team in peak time
• Makes sure that reception staff follow the sequences of service by given the priority to urgent case based on patient medical condition and medical team recommendation
• Motivates team members
• Teaches and trains team members on various customer service strategies
• Assists supervisors for new team member training
• Keeps his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
• Hands over the main issues on the spot to direct supervisor
• Facilitates issues for any unsatisfied patients
• Ensures safety standards (occupational and patient safety) and HR best practices are complied.
• Acts as the key counselor for patients and families regarding financial issues such as insurance , edibility for assistance and verify insurance coverage with insurance companies
• Monitor waiting ED cases to ensure smooth daily ED admission process (even in case referral to in patient unit or referral to OPD)
• monitor and follow ED rooms cleaning process to be ready to accept next patient fast and smoothly
• Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.
• Ensures quality and patient safety practices are followed
• Provides or promotes people centered care
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs and top urgent cases

• Strong communication and interpersonal skills.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Skill in the use of personal computer and related software applications
• Ability to analyze and solve problems
• Knowledge of planning and scheduling techniques
• Ability to perform basic patient assessments and referrals
• Knowledge of patient registration procedures and documentation
• Skill in preparing and maintaining patient records
• Knowledge of medical insurance claims and procedures and documentation
• Knowledge of patient care charts and patient histories

• Patients, Visitors, Customers

• Preferably Bilingual
• Local candidates with valid and transferable visa in Kuwait

Dar Al Shifa Hospital