Job Description Roles and Responsibilities Build sustainable relationships of trust through open and interactive communication; Identifying and assessing customers needs to achieve customer satisfaction Maintain records of customer interactions, customer accounts, and file documents. Timely and accurate reporting is a must Manage e-commerce customer service support through the effective and timely use of email, Live Chat, Phone, walk-in customer support, and social media. Serving customers by providing the knowledge of the products and services.2. Provide accurate, valid and complete information to the customer by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. Maintain positive & professional attitude to clients. A Customer Service Executive usually performs many of the following tasks:. Identifying new opportunities. Interaction with customers. Processing customer orders. Supporting sales and development departments Desired Candidate Profile Knowledge of Help Desk, basic network knowledge, Support Systems (Service Desk and ticketing systems) Good communication skills Fluency in English Friendly attitude towards customers and building a rapport with them. Prior experience of Customer Service Competencies. Interested can drop their resumes to [HIDDEN TEXT] or What's app at 7995844409