Process Developer - Retail Banking
Genpact
- Jaipur, Rajasthan
- Permanent
- Full-time
In this role, you have to process execution and documentation. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other.You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirementsAble to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. balance pressure from a variety of factors and situations.Responsibilities
- Executing pre-defined tasks with minimum supervision
- Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels
- Adherence to defined performance level parameters (efficiency, quality etc.)
- Sharing standard methodologies and process ideas
- Identifies problem through audits or customer feedback
Minimum Qualifications / Skills
- B. Com Or any other equivalent Graduate degree
- Prior experience in Dispute/Chargeback/Fraud
- Prior experience in Retail Banking/Mortgage or Finance industry
- Prior exp. Preferably in voice
- Proficient in written and verbal English interpersonal skills.
- Good knowledge of MS Office.
- Ability to type between 40-60 words per minute with more than 90% accuracy
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.