CEC-Relationship Manager-VRM-BRANCH BANKING-VRM

Kotak Mahindra Bank

  • Thane, Maharashtra
  • Permanent
  • Full-time
  • 14 days ago
Job Description:Job Role:
  • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets.
  • This skill will also do sales with assigned customer based mapped to them.
  • Measure of outcomes - NPS, Service Level, Service Quality and Sales.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Job Requirements:
  • Should be a least graduate.
  • No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
  • Should not have employment gap for more than a month.
  • Should have at least completed a year in current org.
  • Better soft skills - conversational skills and English versant scores 7+.
  • Flexible to work on rotational week offs.

Kotak Mahindra Bank