CEC Officer - Outbound - Retail Liabilities-Customer Experience Center-Contact Centre Outbound
Kotak Mahindra Bank
- Thane, Maharashtra
- Permanent
- Full-time
- Calling customers for various service and sales related campaigns - related to Retail Liabilities
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
- Cross selling of various bank products
- Attaining Targets on sales conversions and cross selling
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues
- Graduate
- Atleast 1-2 years' experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage
- Excellent communication skills - Verbal & Written
- Flair for Sales
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers