Dear Applicant, We are at Sony hiring for product trainer (After Sales Service) on 3rd party payroll ; 5 days working Qualification - BE/ BTECH / BSC / Diploma Experience - Minimum 6 Months Location Indore Package upto 3.50 LPA Role Definition Creating Training Material & Training Videos for Demo & Installation Team Providing Demonstration & Installation Training to ASC Demo & Installation Staff Periodic Evaluation of ASC Demo & Installation Staff Periodic Audits of ASCs for checking Demo & Installation SOP adherence Monitoring of Key KPIs related to Demo & Installation activity (Reservation Pending, TAT , NPS , SNS Response etc..) Premium Customer visits along with Demo & Installation Team BRAVIA Extended Warranty Sale & Stock monitoring at ASCs. Handling of Service CRM for Call Management Skills Must have excellent communication skills (English & Local language) Must have decent excel & Power point skills. Video creation & editing skills will be preferable for creating Training Videos Customer handling skills High levels of passion, enthusiasm, and a willingness to learn new technologies. Competencies Demonstrates the importance of customer service & being proactive Ability to work in Teams and able to handle big teams Passion for Training & Coaching Interested candidate can drop their cv at [HIDDEN TEXT] Thanks & Regards, Avnish Mishra, HR & Admin Facilities Division Regional HR Executive Mumbai Branch Phone: +91 7738271039 Sony India Pvt. Ltd. Gitco Traders Pvt Ltd, Richa 9, 1st Floor, Plot No 56, Road No 17, MIDC, Andheri East Mumbai-93.|