Associate Team Lead, Fraud Operations

Bluevine

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 20 days ago
About Bluevine Bluevine is a high-growth FinTech company empowering small businesses with innovative banking. By combining industry-leading technology and security with our team's expertise and care, we've helped 200,000+ businesses, funding more than $9 billion since 2013. We're headquartered in Jersey City, NJ, we've recently raised $102.5M and are backed by top investors, including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, and M12. For more information, check out our LinkedIn Page . We're looking for a Associate Team Lead, Fraud for our Bengaluru (India) office. If you fit the requirements below, you may find your next job at Bluevine! About The Role As Associate Team Lead, Fraud Management you will use your knowledge of fraud mitigation to review, control and prevent fraudulent client activity for new and repeat clients. Together with the team, you will be leading, and in parallel to the day to day fraud review and mitigation efforts, performing extensive research to find new fraud related leads, come up with recommendations for new features and policy, and lead their implementation. This is not a fully remote role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. What You'll Do Manage a team of Fraud Analysts on fraud standards and associate best practices/behaviors Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make our fraud practices more robust Conduct investigations of customer accounts and activity to identify and prevent fraud Analyze data from different sources to identify discrepancies and what, if any, remedies can eliminate suspicion and maintain compliance Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make our fraud practices more robust. This includes personally working the queue items as needed. Identify fraud trends, recommend and implement solutions, and report on statuses Work across departments in locating customers, validating personal details, and assisting in collection opportunities Work cross functionally with other teams within Risk to improve automation What We Look For 5+ years of fraud experience, ideally within the credit, consumer/business lending, banking, or similar spaces. Leadership experience within banking operations is a plus Bachelor's degree in Business Administration, Finance, or a related field Electronic/FinTech or Financial Services experience preferred Relishes solving tough problems that have no obvious solutions and deals well with ambiguity Able to clearly and effectively communicate verbally and in writing Impeccable judgment and acute attention to detail Proficient in Excel

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