Experience: 2-5YearsResponsibilities:Lead Generation:- Identify and pursue potential leads through various channels.- Utilize CRM tools to track and analyze lead data.Sales Collaboration:- Work closely with sales teams to understand their needs and goals.- Provide CRM support to optimize sales strategies and enhance overall performance.Customer Data Management:- Maintain accurate and up-to-date customer information within the CRM system.- Regularly audit and clean the database to ensure data integrity.Analysis and Reporting:- Generate reports on sales activities, conversion rates, and other key performance indicators.- Analyze data to identify trends, opportunities, and areas for improvement.CRM Optimization:- Customize and configure CRM software to align with sales processes.- Implement best practices to ensure efficient use of CRM tools.Customer Satisfaction:- Monitor customer interactions and feedback within the CRM system.- Address customer concerns and collaborate with teams to improve satisfaction levels.Upsell Opportunities:- Identify cross-selling and upselling opportunities based on customer behavior and preferences.- Collaborate with sales teams to capitalize on these opportunities.Training and Support:- Provide training to sales teams on CRM usage and best practices.- Offer ongoing support to address queries and challenges related to CRM tools.Qualifications :- Bachelor's degree in Business, Marketing, or a related field.- Proven experience in sales or CRM-related roles.- Strong analytical skills with the ability to interpret complex data.- Proficiency in CRM software.- Excellent communication and collaboration skills.- Detail-oriented and organized with a focus on data accuracy.Key Competencies :- CRM Proficiency- Sales Collaboration- Data Analysis- Customer Relationship Management- Communication Skills- Problem-Solving (ref:updazz.com)