Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm! We found your resume suitable for the position of Service Support Manager currently open with one of our clients in India. Company Profile: Our Client journey started as a service provider in the west region in 2009. Their success in earning customers' trust and satisfaction led to the beginning of equipment supply business. Over time, with customers' growing confidence in abilities, they were able to expand the business, PAN India level. Today our client has 500+ customers and 5000+ installations as they are one of the preferred service providers and suppliers for Scientific Equipment. They have become an integral part of India's Bioresearch community with a diverse portfolio of innovative products and solutions that match the needs of our customers Position Title: Service Support Manager Location: Mumbai/Pune/Gujarat Qualifications: Any Graduate Experience Required: 12-18 years Responsibilities: Client management Ensure submission of Prerequisite Form to the client on or before shipping of the product Health check and monitoring for all the products with the existing clients. Strong knowledge and expertise in installation, configuration and management of Products as per the customers requirement. Warranty and guarantee maintenance. Troubleshooting and resolving problems. Maintain work report on a regular basis. Create Technical documentation (client wise technical know-how database) Should engage in service improvement plans Be responsible for supporting multiple applications and delivering quality support to Customers. Plan growth and changes (capacity planning). Hands-on experience in troubleshooting & administration Setup and maintain documentation and standards Good planning skills and the ability to work independently, be adaptable to change and varied working hours Good communication skills (verbal communicator, active listener and active participant) Create documentation as per the process defined. Work closely with other operational and support groups A passion for problem solving, excellent interpersonal skills with a desire for customer support Ability to handle periodic on-call duty as well as out-of-band requests Should have the ability to handle multiple projects and deadlines Mentor Junior Engineers Weekly review meetings with GM-Operations and COO. Connecting Strategic Relationship to Value Proposition Maintain Leadership position in Life science Laboratory solution Supplies Manage Pricing process for AMC's and 3rd party Maintenance Manage the Service support Budget for BLPL Manage Competitive Intelligence Build and Manage effective channels Effective forecasting, Manage Key Accounts, Manage leads Customer Complaint Management Building Effective India Business Structure Daily monitoring report of service Executives Weekly Report to be submitted to the connected processes Competency building of process Product and Requirements Qualifications: Understanding International standards Business market Product formulations. Problem solving skills and learning attitude Good communication, analytical and presentation skills Market research Negotiation Relationship building Team player & Process oriented If you have any questions or concerns, please do not hesitate to contact us. Also, please feel free to forward this email to your friends and colleagues if you feel they might be interested in this position. Thank you and hope to talk to you soon in more detail.
