Job Description JOB PURPOSE Responsible for supervising the daily operations and managing the work of associates. Training, coaching, and counseling of all housekeeping associates, public area attendants and florists. EXECUTIVE RESPONSIBILITIES & EMPOWERMENT Responsible for maintaining assigned area clean and defect free as per LRA standards. Empowered to take operational decisions related to guest handling and team handling. KEY OPERATIONAL RESPONSIBILITIES Financial- To ensure that weekly store is withdrawn as per the budget. To ensure stock in pantry is maintained as per the par. Operational- Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhered to the LRA standards, safety and security norms. To ensure that occupied rooms are serviced as per guest movement To ensure departure rooms are serviced based on the arrival time of the next guest. To ensure maintenance checks and corrections are done and plan preventive maintenance. Raising store requisition to ensure team has enough supplies to keep areas ready as per standards. Also check that equipments are given proper care and maintenance while being used. Adopts the established procedure for lost and found articles. Ensures adherence to environmental procedures. Co-ordinates single point entry. Conducts training as an ongoing process. Conducts regular and timely inventories. Maintains a record of all assets in the area of responsibility. Generates monthly reports. Ensure proper handover /communication between various shifts. Responsible for key control and issue. Ensures that all guest complaints and requests are dealt promptly and efficiently. Business plan /Analysis Analyzing all guest complaints and feedbacks. Should be aware of companies business plan Should be aware of hotels financials Team Management Ensures maximum efficiency of the staff working under him/her. Coordinates the movements of contractors within the hotel. Establish staff requirements for a shift, based on the need. Grooming checks. Organize team motivational activities To meet team on one on one basis regularly. General Duty To maintain good working relations with front office and uniformed services. Should have a quick response in handling of emergency situations. To have a complete knowledge of facilities available in-house. Must be thorough on fire and safety procedures. To have high level of administrative accuracy. Assists in filing and updating of records. Adheres to hygiene standards. Ensures that personal grooming is adhered as per standards.
