Customer Success Associate

VCOSMOS

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 1 month ago
Welcome to VCosmos! We specialize in managing customer experience support, contact center management and back-office services for Global & Indian companies across diverse industries and various geographies. Our goal is to deliver value-driven business process outsourcing solutions that minimise friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Diving further, VCosmos is built at the vortex of rapidly growing cloud technology market and rising Gen-Z talent. In a nutshell, we extend Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), Software as a Service (SaaS) including AI, WFA, RPA, etc., and Talent as a Service (TaaS) as key engagement constructs to enable our client’s dynamic growth plans, keeping highest benchmarks of agility, performance, and optimized cost savings at its core. Our Mission Partner with Businesses of Future and help them create sustainable competitive advantage through our Techno-Human Solutions. Our Vision To be the torchbearer of “Future of work” in our industry by leveraging our core strengths of ”Passion for People” & “Challenging the status Quo”The RoleYou will be responsible for :
  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Profile
  • You have at least 1 year experience within a Customer Success role, ideally within the IT Services industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong mentor and coach who can build high performing teams
What's on Offer?
  • Work in a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • Flexible working options

VCOSMOS