Job Description:Job DescriptionJob Title: Voice & Accent CoachReports To (Title): Training ManagerJob Location: PuneJob Summary:We are looking for a voice & accent coach to facilitate learners in acquiring knowledge, skills and competencies in to improve voice competencies for US insurance contact center. The role supports day to day training needs of the process through regular analysis, call monitoring, coaching, instructor-led training and administrative duties.Job Responsibilities: Floor Coaching Instructor-Led classroom training Stakeholder management Content Development Training need analysis Training evaluation Creation, Implementation and execution of training plan Creation of daily, weekly, monthly reports Creation of review dashboardsCompetency Requirement: Excellent communication skills Expert in Domain (Communication, Culture, Language) Delivery Skills Coaching Skills MS Office People Management Content Development Expert understanding of training procedures (TNA, Planning, Delivery, Content Development and Evaluation of training.About MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Skills:PRIMARY COMPETENCY : Training/Process Training PRIMARY SKILL : Training-Voice/Accent PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
