Associate, Generalist, Project Management, Strategic Initiatives, Consumer Banking Group Operations, Technology & Operations
DBS Bank
- Mumbai, Maharashtra
- Permanent
- Full-time
- Process Management initiatives embedment and execution in Retail Liabilities Business and other functional units across the bank
- Create and Review Standard Operating Procedures (SOPs) for Retail Liabilities Business and Operations
- End to end Project Management and ownership of projects and processes related to Business/Service/Operations/Cost Management/Regulatory adherence and other related areas.
- Actively engage with relevant stakeholders, vendors etc to impacting process changes and provide dynamic solutions and lead design and implementation.
- New Process Design
- Existing Process review
- Process Re-engineering
- Digitization of processes
- Process Monitoring and Implementation
- Creation and Review of SOPs and ongoing monitoring of Processes, System & controls to ensure continuous improvement.
- Monitor TAT (omni-channel) and improve through building efficiencies and automation projects.
- Define end to end workflow of the process, seek approval from all relevant stakeholders, define user stories, create an implementation plan, and monitor effectiveness of the process.
- Identify and execute end to end improvement projects across retail liabilities business and operations through regular interaction with stake holders.
- Close co-ordination with various stakeholders to provide process solutioning, interaction with IT to develop system solutions.
- Handcraft customer journeys to ensure enhanced customer experience.
- Define user requirements, basis feedback received from the branches, issues/gaps arising from branch audit, adherence to regulatory guidelines etc, new product/process requirement from business.
- Discussion/agreement with Technology on solution design and process digitization
- Prepare business case and take it up with technology for development.
- Define test cases and undertake testing post development.
- UAT signoff on new system developments impacting Branch & Service operations
- A minimum of 6-8 years of experience in retail & corporate banking with at least 3 years in Process Management or Branch Operations.
- Experience in Banking Processes, IT improvement projects.
- Background in Banking across a few functional areas in Service/Operations function.
- Exposure to large scale branch operations/ governance
- Experience in data driven/ analytics based operating model
- MBA and/or CA or Graduate with additional relevant experience.
- Project Management, lean six sigma certifications preferred.
- Customer Service & Engagement
- Business Analysis & conceptual thinking
- Problem solving and decision making.
- Digital acumen
- Research & analytical skills
- Good interpersonal and excellent communication skills.
- Effective control measures and governance standards
- Project Management
- Consulting & Training skills
- Data Analytics
- Implementation and Monitoring
- Self-driven – self-starter and should continuously improvise.
- Teamwork – work collaboratively to achieve common goals.
- Initiative – Ability to access and take initiatives independently.
- Result oriented – time bound result.
- Demonstrate Business Performance through PRIDE Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity