E-Commerce Business Associate Job Description We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience. Job Objectives To retain long-term consumer relationships Coordinate with the E-Commerce Manager in planning promotional offers and product discounts Organize e-commerce activities Roles & Responsibilities Managing Online Portals of the clients Manage online e-commerce accounts of clients Respond to customer web inquiries regarding online merchandise or service orders Assists customers with product selection, answer basic questions and suggest various product options that are available. Understanding client problems Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue Take accountability and responsibility for the work assigned Competencies Required Excellent written and verbal communication skills Proficiency in MS Office and relevant software Excellent organizational and time management skills Ability to work collaboratively with other departments Handle multiple projects/assignments at the same time Build client relations Preferred Education Any Graduate or Post Graduate (BE/BBA/MBA) Work Location & Job Type Youll be required to work full-time from our head office in Indore