Assistant Manager - Process Training (Training Governance)

WNS Global Services

Pune, Maharashtra
Permanent
Full-time

14 days ago
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Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Job DescriptionReporting:* Assistant Manager Training (Governance) will report to the Training Manager / Training Leader of the AccountJob Purpose and Role:* To enable the business with delivering cutting-edge knowledge management practices to meet and exceed business goals.Primary Duties & Responsibilities* Develop and Implement knowledge management strategies to ensure effective training delivery and continuous improvement* Identify training needs and gaps within the organization through knowledge audits and assessments* Create and maintain a centralized repository of training materials, resources and best practices for easy access and utilization* Collaborate with subject matter experts to capture, document and organize tacit knowledge into structured formats for training purposes* Stay updated on industry trends, technology and best practices related to knowledge management and training methodologies* Provide guidance and support trainers and facilitators in utilizing knowledge management tools and techniques to enhance their training delivery* Conduct regular reviews and evaluation of knowledge management processes and systems to ensure alignment with organizational objectives and goals* Collaborate with cross-functional teams to integrate knowledge management principles into various training programs and initiatives across the organization* Drive training related change management and compliance programs for the Account.* Drive content management and instructional design with the latest technology and practices to stay ahead of the competition.* Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).Desired Experience and Skills* Graduate / Post Graduate* Overall work experience of 5 yrs. with minimum 2 yrs. experience in Training Governance* Experience in training digitalization is preferred* Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset is preferred* Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values* Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changesQualifications

Graduate / Post Graduate* Overall work experience of 5 yrs. with minimum 2 yrs. experience

WNS Global Services