CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank - Thane, Maharashtra
current processes and future process improvements to better customer experience Ø Suggest process improvements... Job Description Ø Graduate Ø Minimum 1-2 experience in customer service Ø Excellent communication skills - Verbal & Written Ø Flexible...
June 8
CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank - Thane, Maharashtra
current processes and future process improvements to better customer experience Ø Suggest process improvements... Job Description Ø Graduate Ø Minimum 1-2 experience in customer service Ø Excellent communication skills - Verbal & Written Ø Flexible...
June 8
CEC Team Coach - Outbound-Customer Experience Center-Contact Centre Outbound
Kotak Mahindra Bank - Thane, Maharashtra
and system IDs readiness Job Description Graduate Minimum 2 experience with Kotak's contact center and excellent...Job Description: Job Role Mentor New joinees during OJT Responsible for new joinees quality control and customer...
June 9
CEC Team Coach - Outbound-Customer Experience Center-Contact Centre Outbound
Kotak Mahindra Bank - Thane, Maharashtra
and system IDs readiness Job Description Graduate Minimum 2 experience with Kotak's contact center and excellent...Job Description: Job Role Mentor New joinees during OJT Responsible for new joinees quality control and customer...
June 9
CEC Team Manager - Inbound - Credit Cards-Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank - Thane, Maharashtra
discipline on floor, resolve officer's queries to assist customers, raise issues to respective dept. for resolution, update... officers on process/product updates, workstation availability, shrinkage, etc. Ø Manage escalated customer calls (complaints...
June 14