Servicenow-Developer
ANSR Global Corporation
- Bangalore, Karnataka
- Permanent
- Full-time
- Requirement Analysis: Analyzing business requirements and translating them into technical solutions within the ServiceNow platform.
- Platform Development: Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules,and Workflows.
- Integration Development: Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods.
- Customization and Configuration: Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization.
- ServiceNow Administration: Administering and maintaining ServiceNow instances, including instance setup,configuration, user management, security controls, and performance tuning.
- Platform Upgrades and Patching: Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations.
- Quality Assurance and Testing: Performing thorough testing of developed solutions to ensure functionality, performance, and security standards are met. This includes unit testing, integration testing, and user acceptance testing.
- Documentation: Creating technical documentation, including design documents, configuration guides, and release notes, to ensure clear communication and knowledge transfer.
- Problem Resolution: Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration.
- Continuous Improvement: Staying updated with ServiceNow platform updates, new features, and best practices to continuously improve development processes and deliverables.
- Collaboration and Communication:Collaborating with stakeholders, including business users, project managers, system administrators, and other developers, to gather requirements, provide updates, and ensure alignment with business objectives.
- Mentorship and Leadership: Providing guidance and mentorship to junior developers, sharing knowledge and best practices, and participating in knowledge-sharing activities within the team and the broader organization.
- 5+ years of experience with ServiceNow CSM, including implementation, customization, and administration
- Proven experience leading successful ServiceNow projects, with a focus on CSM
- Strong understanding of ServiceNow platform architecture and data model
- Strong technical skills in JavaScript, HTML, CSS, and ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)
- Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams
- ServiceNow certifications in CSM and ITSM strongly preferred
- Experience with Agile development methodologies
- Bachelor degree in Computer Science engineering or certification in related fields