Associate Manager, VKYC
PhonePe
- Bangalore, Karnataka
- Permanent
- Full-time
- Responsible to drive key initiatives, process improvements and resolution of key challenges that are identified in the VKYC support process
- Monitor day to day operational tasks & metrics
- Close partnership with service leaders, training and quality managers & Business Analysts and other internal functional stakeholders
- Create and develop critical operational processes to support the changing regulatory landscape and firm initiatives
- Identify opportunities to build new tools and improve existing process flows and controls
- Effective team building by leveraging organization talent frameworks to drive performance, discipline, learning and development
- Monitor and improve key operational metrics ensuring customer satisfaction is at its highest
- Ensure a positive, collaborative and cohesive team environment
- Minimum 5-7 years handling support operations
- Experience handling customer complaints and regulatory inquiries
- Expert Microsoft Office skills (word, excel, power point, outlook)
- Ability to switch tasks as needed while staying extremely organized
- At least two years of experience in a people management role
- Excellent communication skills, both written and verbal, experience making presentations to large and small groups
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
- Required