Your responsibilities: This position performs at an expert/senior level and demonstrates an extensive knowledge and understanding and of all areas in the travel industry. Responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and providing proactive travel consultation Book reservations for air travel, hotel and car rentals, with accuracy Handle Travel arrangements with complete confidentiality and offering high touch services Arrange innovative and creative special services as requested by the client. Solve problems on the spot using various tools and expert communication skills Own problems throughout the lifecycle of issue and be available to respond as necessary Able to solve issues under difficult situations Must be able to work in a 'self-directed environment as well as be a team player Maintains, and seeks expansion of current knowledge and have a growth mindset Achieve individual and contractual service level goals related to telephone, quality, and productivity. Maintain client profiles, ensuring specials requests and reward program information are included, such as frequent flyer / driver / hotel stay. Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes. Know and properly use airline terminology, codes, fare basis, airline rules and tariffs, resource guides and industry contacts. Remain informed of all Hotel & Airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately. Assume and perform other duties and responsibilities not specifically outlined herein, as and when requested. We're looking for you if your profile m