Process Quality & Change Support Specialist
McCormick
- Delhi
- Permanent
- Full-time
- Define and optimize process quality metrics, ensuring alignment with organizational objectives: Define process quality metrics and KPIs to measure adherence to standards; Establish mechanisms to monitor process quality in real-time or through periodic reviews.
- Lead audits, assessments, and change initiatives to drive ongoing improvement in process adherence and efficiency: Define auditing and assessment process to drive process adherence to agreed standards; Conduct regular audits and assessments of processes to evaluate compliance with quality standards; Identify areas for improvement and create a governance mechanism to monitor progress of corrective actions or process modifications; Leads the communication and alignment effort to implement and embed process changes; Resolves conflicts on any process issues that involve cost-quality or other trade-offs; Validation and materialization.
- Champions, partners and Leads Process Discipline Efforts, in collaboration with the wider Process Improvement team and business partners: Advocate and champion process discipline; In collaboration with the broader Process Improvement team, establish a framework to contribute to identifying and addressing opportunities for improvement highlighted during process audits nonconformance; Provide a global, enterprise and customer-centric mindset. Manage global business networking, connectivity, and relationships.
- At least 5 years of experience within process quality management for transformational initiatives and processes across multiple functions and geographies involving auditing and assessment of processes
- Proven experience in change management and quality assurance
- Strong business acumen with an ability to identify and proactively address impacts and disruptions. Ability to handle multiple deadlines
- Experience working in global, multicultural environments which require cultural awareness
- Ability to adapt and work with different countries and complex processes across a wide range of subjects
- Business Degree or similar field
- Process quality management or auditor certification required
- Excellent communication and interpersonal skills both internally as well as externally
- Strong personal presence and ability to influence process adherence
- Strong collaboration and relationship management knowledge, skills, and abilities to establish creditability and confidence with customers and employees
- Strong collaboration, communication, listening, facilitation, presentation, and information verification skills
- Ability to set and deliver against agreed deadlines
- Ability to handle multiple projects/skills at any one time
- Ability to work independently and as part of a team
- Ability to present unbiased view in the audit and assessments
- Strong technical aptitude and systems acumen, including MS suite
- Fluent English required