Key Responsibility Area :- Maintain accurate records of customer interactions.- Analyze customer feedback and data to identify trends and areas for improvement.- Offer expert consultation to prosthodontists and general dentists in complex cases.- Regular coordination with different department- Any other duties as required by the Management from time to time.- Resolving the complaints received from doctors with the teamKey Responsibility Area :- Monitor & Listen to team members call, give feedback and resolve any issues related to complex cases.- Identifying and conducting training of team members to maximize their potential.- Implement strategies to improve customer satisfaction and loyalty.- Stay up-to-date with industry trends and best practices.Key Skills Required :- Should be comfortable working in only Non Clinical role.- Excellent communication and interpersonal skills (ref:biojoby.com)