Associate, Production Support, Institutional Banking Group Technology – Future Ready
DBS Bank
- Hyderabad, Telangana
- Permanent
- Full-time
- Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Provide level 2/3 application support
- Field incoming incident tickets from end users to resolve application issues
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Work with onsite/regional teams across multiple technologies/applications
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Actively participate in Production issues calls.
- Having banking domain functional experience
- Identify and learn appropriate software applications used and supported by the organization.