Shift: 24/7Working days: Monday to FridayJob Description (in detail):- Hands-on experience on One Drive, Intune, Teams, and O365 applications.- Experienced in MAC OS X Mojave, High Sierra, and Catalina.- Deploying remote installation software.- Basic knowledge of SCCM- Good Knowledge of VPN and Network devices.Required Skills/Domain Knowledge:- Provide telephonic support to internal users for PC-related support.- Should use any ticket logging application to log new cases & update progress on existing cases promptly.- Follow all procedures laid out for the Service Desk on a day-to-day basis.- Use the Service Desk knowledge base to resolve technical issues & escalate issues to relevant teams at the next level when required.- Work in rotational shifts to provide 24x7 support to internal customers & attend technical & process training sessions as planned.Preferred Skills/ Domain Knowledge:- PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc.- Good knowledge and understanding of mobile OS such as Android, iOS and Windows.Required Behavioral Competencies:- Ability to work in a team & communicate with team members for either guidance at work or knowledge sharing.- Excellent written and spoken English.- Good understanding of operational frameworks like ITIL and operations process.- Have an ownership mentality to resolve issues on own or with the help of others.- Should be a self-starter.