DesignationSENIOR SPECIALISTNo. of Positions1Experience2.5-5 YearsSkill (Primary)Data Center-Network Data-Network DataQualificationB-TechJob Description (Posting).FX4 - Network Implementation Engineers Location Bangalore & Noida Responsibilities Prepare moderate network designs/schematics to address specific Customer network solution requirements. Prepare work orders containing instructions to be used to configure network hardware and software Work with Customer technical teams to provide solutions for Customers' internetworking & communications requirements. Configure, troubleshoot and manage SDWAN with skills Cisco Meraki/Fortinet/Cato Networks/VeloCloud/ Versa/Palo Alto/Forcepoint equipment in a complex environment. Configure and troubleshoot /WAN/(W)LAN/Optimization equipment in a complex environment. Remotely support new installs, circuit upgrades and logical changes to network devices Automation: Diligent execution of automation tools to improve quality and productivity; development of streamlined processes or new automation techniques Participate on engineering services like audits, diagram update/create and process documentation. Process work orders to ensure that the changes are reflected to the system. Lead or support/participate innovation design projects and implementation of new tools. Qualifications BS or BA in Engineering, Computer Science or IT Cisco certification at CCNA level or its equivalent is required; CCDA or equivalent design experience required Possess excellent understanding of networking concepts (complex routing, switching and WLAN, security). Knowledge of network technologies like SDWAN, VNS, HSRP, STP, BGP, EIGRP, DMVPN, PBR, 4G LTE and other similar WAN/LAN concepts. Proven hands-on experience on Cisco, HP and Juniper devices like routers, switches, network accelerators, WLCs, Aps. Leverage ITIL processes that specifically include Incident, Change and Problem management. Excellent Customer facing skills (oral and written), a passion for Customer satisfaction, and adherence to support service level agreements. Accepts responsibility, is self-motivated and accountable for achieving implementation and Customer satisfaction targets. Results-oriented, excellent ability to utilize and manage the organization s resources to achieve goals. Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple Customers. Ability to work well in a fast-paced environment with multiple tasks. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
