Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm! We currently have an urgent opening for the position of Service Now Developer with one of our client Company Profile Our client is a distinguished hospitality and event management company dedicated to providing unparalleled experiences in the realm of accommodation, hospitality services, and event organization. They focus on excellence, innovation, and customer satisfaction, they strive to create memorable moments and deliver exceptional services to their clients. Designation: Service Now Developer (Contractual) Qualification: Bachelor's degree in Computer Science, Information Technology, or related field. Experience: 3-9 Years Job Location: Pondicherry Responsibilities: Utilize strong technical skills in Service Now, including JSON, API integration, Script include, and Business rules, to develop and customize solutions tailored to business needs. Demonstrate in-depth knowledge of SPM processes, including Demand Management, Project Management, Portfolio Management, Resource Management, and Time Tracking. Implement SPM solutions in large organizations, overseeing the entire project lifecycle, from planning and resource coordination to tracking timelines and budgets. Import and extract data using Service Now Data Source and Transform Map functionalities, ensuring accurate and efficient data transformation. Apply Agile methodologies in Service Now development, collaborating with cross-functional teams to deliver high-quality solutions iteratively. Develop and configure Performance Analytics dashboards and reports to provide insights into key metrics and KPIs. Generate and maintain reports on project progress, resource utilization, and other relevant performance indicators. Communicate effectively with stakeholders, both orally and in writing, to gather requirements, provide updates, and address any concerns or issues. Obtain certification in Service Portfolio Management (SPM) to enhance expertise and credibility in the field. Requirements and Skills: Certification in Service Portfolio Management (SPM) is preferred. Experience with Performance Analytics, reporting, and KPI tracking in Service Now. Strong knowledge of data import/export processes using Service Now Data Source and Transform Map functionalities. Advanced technical skills in Service Now development, including proficiency in JSON, API integration, Script include, and Business rules. Familiarity with Agile methodologies and experience applying them in Service Now development projects.
