Associate Operations Manager
R1 RCM
- Tikri, Uttar Pradesh Gurgaon, Haryana
- Permanent
- Full-time
- Sets and executes organizational goals, objectives, strategic plans, policies, and operating procedures in the short and long term.
- Monitors and assesses the effectiveness of programs and operations, making necessary changes for improvement.
- Manage the performance of multiple sites according to daily, weekly, and monthly service level agreements (SLAs).
- Collaborate with partners in India, the US, and the Philippines to review root cause analysis (RCA) and prepare plans of action (POA).
- Experience in managing a group of 50+ full-time equivalents (FTEs).
- Delegate responsibilities and hold oneself accountable for actions and decisions.
- Develop frontline leads through regular weekly and monthly reviews with internal and external counterparts and publish necessary dashboards.
- Must have excellent knowledge of the US Healthcare Domain/RCM.
- Exceptional written and verbal communication skills.
- Extensive knowledge of MS Office and strong analytical skills are essential.
- Possess excellent personal and interpersonal skills, with the ability to make quick decisions and solve problems.
- Experience in managing a group of 50+ full-time equivalents (FTEs).
- Proficient in stakeholder management, time management, report management, work management, people management, and process management (both new and old processes).
- Should be able to quickly adapt (unlearn and learn) according to organizational and business requirements and successfully implement them.
- Understanding the importance of meeting defined service level agreements (SLAs) and delivering results accordingly.
- Clear understanding of key result areas (KRAs) and the ability to achieve desired goals and expectations.
- Must have experience in conducting performance evaluations and management.
- Should have a basic understanding of general policies and procedures related to day-to-day operations in line with market standards.
- Optimize resource utilization.
- Flexibility in terms of shift timing, 6PM to 3AM. (Working in a 24*7 environment with rotational shifts).
- Open to Work from Office/Hybrid.