Vice President - Asset Owner Operation Service Delivery
JPMorgan Chase
- Hyderabad, Telangana
- Permanent
- Full-time
- Lead a team which is the point of Contact for Client Queries and Issues
- Global Distributed Operating Model Management
- Work with Technology, Operations and Stakeholders to determine process improvements and strategic direction
- Daily BAU Query Management and Resolution
- Responsible for Issue Management, Escalation and Remediation
- Coordinate Client Requested Changes to Operating Model and Reporting
- Responsible for Client Behavior changes associated with all JP Morgan's services and initiatives/programs
- Lead and coordinate client service reviews
- Coordinate Client restructuring activities, new client onboarding
- Successful delivery of all Client Adhoc Reporting
- Support Audit and Regulatory Reporting queries
- Act in consultant role with client on accounting matters and best practices
- 10-15 years of experience in Operations
- Strong technical skills including accounting principles and theories
- Knowledge of GAAP Accounting-Fund Accounting within Institutional customer segment
- Ability to be effective in a global operating environment and a matrix management organization
- Exceptional leadership and staff development skills with prior team management experience
- Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients
- Strong client service skills
- Analytical skills, problem solving, good critical thinking and decision-making skills
- Experience working across multiple business areas and/or functions to deliver results
- Excellent verbal and written communication skills; executive presentation skills
- Ability to work independently and multitask in a fast-paced environment
- Working knowledge of one or more CIB product, service or operations areas preferred
- Relationship building skills - develop internal and external partnerships to drive results
- Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio and ability to present to senior management.