ASSOCIATE CONSULTANT
HCLTech
- Noida, Uttar Pradesh
- Permanent
- Full-time
Strong experience on installation, configuration, migration, maintenance, monitoring, troubleshooting, upgrading and documentation of Active Directory infrastructure.
Strong experience with On-Prem to Azure AD migration
Strong experience with Microsoft Identity technologies including Active Directory, Azure Active Directory, Certificate Services, Federation Services, Rights Management Services, Lightweight Directory Services, Group Policy, Single Sign On and Multi-Factor Authorization solutions
Expert level knowledge on Powershell scripting
Produce global enterprise-level designs for secure Active Directory and Identity systems for global initiatives
Root cause analysis and problem management for corporate Identity Management environment.
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
Lead projects through implementation via collaboration with all IT, security and support teams.
On-Prem AD:
- Expert level Knowledge on Active Directory replication
- Expert level Knowledge on PKI Infrastructure, specifically, Windows authentication and Certificate Authority (CA) Chain in support of daily operations.
- Expert level Knowledge on AD Schema, FSMO roles, trusts, Kerberos KDCs, replication topology, etc.
- Expert level Knowledge on Troubleshooting LDAP issues
- Expert level Knowledge on Group Policy administration
- Expert level knowledge on DNS, DHCP, WINS, DFS
Azure AD:
- Experience with Azure Active Directory SSO and modern authentication products such as SAML, OAuth, and WS-Fed
- Experience with Azure Active Directory API access using the Graph API
- Experience with AD Azure Connect
- Experience with conditional access rules
- Experience with policy migration from On-Prem AD to Intune
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.