In this role, you will be the first point of contact for internal users experiencing technical difficulties and route the request to appropriate concern team. Responsibilities Respond to user inquiries via phone, email, and chat in a timely and professional manner. Actively listen to user concerns, diagnose technical problems, and pass the request in a ticket to support team. Document all interactions and resolutions thoroughly in a ticketing system. Utilize a knowledge base and internal resources to research and resolve technical issues. Escalate unresolved or complex issues to the next level of support. Maintain a positive and professional demeanor while providing excellent customer service. Stay up to date on new technologies and company procedures. May provide basic training and guidance to users on new technologies or processes. Ability to work within a team. Qualifications Minimum 2-3 year of experience in a technical service desk role or related field. Strong understanding of computer hardware and software. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills, both written and verbal. Ability to prioritize tasks and work effectively in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). A+ or similar technical certification (preferred). Skills: analytical skills,communication,customer service