REQUIREMENTS :- Fluent in English with a minimum of 2-3 years of work experience in an International Call Center (US Voice Process or UK Voice Process)- Comfortable working full-time in English and willing to work in US or UK shifts, must be flexible with work timings.- Demonstrated ability to deliver excellent customer service and resolve issues with good judgment- Strong analytical abilities for troubleshooting and problem-solving- Appreciation for routine tasks and ability to follow clear instructions- Comfortable multitasking to manage calls, emails, and chats simultaneously in an outbound calling process- Strong communication skills, both verbal and written, with a friendly and professional tone- Ability to adapt to a fast-paced and technologically advanced environment- Detail-oriented with strong organizational skills and the ability to prioritize tasks effectivelyRESPONSIBILITIES:- Efficiently manage cancellations and monitor cancellation status for merchants- Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants- Provide friendly and efficient customer service support via chat, calls, emails, and other channels- Familiarity with Minna's Merchant Registry and classifications for merchants, services, and categories- Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries- Conduct outbound calls to customers for subscription management and issue resolution- Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary- Collaborate with cross-functional teams to improve processes and enhance the customer experience- Maintain accurate records and documentation of customer interactions and issue resolutionsBENEFITS:- 25 days holiday plus public holidays- Private health insurance- Subscription allowance (ref:updazz.com)